Privacy Policy
LCI.ltd (Laura Catlin Interiors)
Last updated: 18.03.26
At LCI.ltd (Laura Catlin Interiors), we care about your privacy and believe in being open and clear about how your information is used.
This policy explains what personal information we collect, why we collect it, how we use it, who we share it with, and the choices and rights you have.
1. Who we are
LCI.ltd (Laura Catlin Interiors) is the business responsible for looking after the personal information you share with us.
You can contact us at:
LCI.ltd (Laura Catlin Interiors)
46 Appleby Crescent
Mobberley
WA16 7GB
Email: info@lauracatlin.co.uk
If you ever have any questions about this policy or the way your information is handled, please get in touch.
2. The information we may collect
Depending on how you interact with us, we may collect information such as:
your name
your email address
your phone number
your postal, billing or delivery address
payment and transaction details
records of emails, messages, enquiries and other correspondence
project details, preferences and information relevant to the services or products we provide
account details for purchases, downloads or courses where relevant
marketing preferences
information you share through our website, including contact forms
technical website information such as IP address, browser type, pages visited and cookie preferences
Sensitive information
In some cases, we may also collect more sensitive information where it is relevant to the support or service we are providing. This could include information about:
health
neurodiversity
disability or access needs
family or household circumstances, where relevant to a project
We only collect this kind of information when it is genuinely needed, and we treat it with extra care.
3. How we collect information
We may collect information when:
you contact us by email, website form, social media, phone or in person
you ask about our services, products, courses or downloads
you become a client or customer
you sign up to our newsletter or mailing list
you place an order or make a payment
you use our website
4. How we use your information
We use personal information to help us run our business and provide our services properly. This may include using it to:
respond to your enquiries
provide design services, products, downloads, courses and support
manage projects and customer relationships
understand your preferences and requirements
take account of any health, neurodiversity, access or family-related needs where relevant
process orders and deliver products or digital content
take payments and issue invoices
keep business, tax and accounting records
send service updates and essential communications
send marketing emails where you have chosen to receive them
improve our website, services, products and customer experience
meet our legal and regulatory responsibilities
help protect our business from fraud or misuse
5. Why we are allowed to use your information
The law requires us to have valid reasons for using your personal information. The main reasons we rely on are:
To fulfil a contract
If you ask us to provide a service, product, course or download, we may need your information to do that properly.
For legitimate business reasons
We may use information to run and improve our business, respond to enquiries, keep records and protect the business, provided this does not unfairly affect your rights.
With your consent
Where you have agreed to receive marketing emails, or where consent is needed for certain cookies or certain types of sensitive information.
To meet legal obligations
We may need to keep or use information for tax, accounting or legal reasons.
Sensitive information
Where we process more sensitive personal information, such as health, neurodiversity or access-related information, we only do so where the law allows it and where it is genuinely relevant to the service we are providing. In some cases, this will be based on your explicit consent.
6. Email marketing
If you join our mailing list, we may send you occasional emails about news, updates, services, products, offers, courses, downloads or content we think may be of interest.
We use EmailOctopus to manage our mailing list and send these emails on our behalf.
You can unsubscribe at any time by:
clicking the unsubscribe link in any marketing email, or
emailing us at info@lauracatlin.co.uk
We will only send marketing messages where we believe we are allowed to do so.
7. Payments
If you make a payment to us, your information may be processed through one of the following:
Stripe
PayPal
Square
bank transfer
These providers help process payments securely and may use your information for transaction handling, fraud prevention and legal compliance.
We do not store full card details on our own systems unless clearly stated otherwise.
If you pay by bank transfer, your information will also be processed by your bank and ours in order to complete the payment and maintain financial records.
8. Where your information may be stored
We may store or manage your information through the business systems we use to operate, including:
our website and website-related systems
cloud-based business systems
iCloud
Google Drive
QuickBooks
EmailOctopus
payment providers including Stripe, PayPal and Square
We take reasonable steps to use appropriate systems and to keep your information protected.
9. Who we may share information with
We only share personal information where it is needed to run our business or provide our services properly. This may include but not limited to:
EmailOctopus for email marketing
Stripe, PayPal and Square for payments
banks for bank transfers
website, hosting and cloud service providers
software providers such as QuickBooks, iCloud and Google Drive
accountants, bookkeepers and professional advisers
delivery or fulfilment partners for physical products
legal, tax, regulatory or government authorities where required by law
We expect any third parties we work with to handle personal information securely and responsibly.
10. International transfers
Some of the systems or providers we use may store or process information outside the UK.
Where that happens, we take reasonable steps to make sure appropriate safeguards are in place so your information remains protected.
11. How long we keep information
We only keep personal information for as long as we reasonably need it, including for legal, tax and accounting purposes.
As a general guide:
enquiries: up to 24 months after last contact
client and project records: up to 6 years after the project ends
order and customer records: up to 6 years after purchase
financial and payment records: up to 6 years or longer where legally required
marketing records: until you unsubscribe or ask us to stop
course or download account records: for as long as needed to provide access, support and business records
Sensitive personal information is only kept for as long as it is genuinely needed and is then deleted or securely removed.
12. How we protect your information
We take reasonable technical and organisational steps to keep your personal information safe and reduce the risk of loss, misuse, unauthorised access or disclosure.
This may include secure passwords, limited access, trusted providers and secure cloud-based systems.
13. Your rights
You have rights over your personal information. Depending on the circumstances, these may include the right to:
access the information we hold about you
ask us to correct inaccurate information
ask us to delete your information in some situations
ask us to limit how we use it in some situations
object to certain uses of your information
ask for your information to be transferred where applicable
withdraw consent at any time where we rely on it
If you would like to exercise any of these rights, please email info@lauracatlin.co.uk.
14. Complaints
If you have any concerns about how your information is handled, please contact us first and we will always try to put things right.
You also have the right to complain to the Information Commissioner’s Office (ICO) if you feel your information has not been handled properly.
15. Cookies and website tracking
Our website may use cookies and similar technologies to help the site work well, remember your preferences, understand how visitors use the site, and support marketing activity where relevant.
Where required, we will ask for your consent before using non-essential cookies.
You can usually manage cookies through your browser settings.
16. Children’s information
Our services, products, downloads and courses are generally intended for adults unless we say otherwise.
We do not knowingly collect personal information from children unless it is relevant to a project or service and has been provided by a parent, guardian or other responsible adult.
17. Changes to this policy
From time to time, we may update this privacy policy to reflect changes in our business, services, systems or legal responsibilities.
Any updates will be posted on our website with a revised “last updated” date.
18. Contact
If you have any questions about this policy or the way we use your information, please contact:
LCI.ltd (Laura Catlin Interiors)
46 Appleby Crescent
Mobberley
WA16 7GB
Email: info@lauracatlin.co.uk